Are you unable to access your Mawaqit back office and seeing an “Access Denied” or “Account Disabled” message? Follow the steps below to troubleshoot the issue.
1. Double-check your email address
This may seem obvious, but a small mistake in your email address can prevent you from logging in!
Make sure you are using the correct email address associated with your Mawaqit administrator account.
For example:
You may have accidentally added an extra dot to your email address.
You may be using a different email address than the one linked to your Mawaqit administrator account.
Carefully check your email address and try logging in again.
2. Try a different browser or a private browsing window
If your email address is correct but the issue persists, try the following:
Open the Mawaqit back office in a different browser.
Open a private or incognito browsing window and try logging in again.
These steps can help determine whether the issue is related to your browser's cache, cookies, or existing session.
3. Contact Mawaqit Support
If the issue persists after trying the steps above, please contact our support team at [email protected].
In your email, describe the issue you are experiencing and, if possible, attach a screenshot of the error message. This will help our team investigate the problem and assist you.
Our support team is here to help you regain access to your Mawaqit back office!